Platform
Billing & plans
What counts against a limit, and what happens when you reach one.
Where the numbers are
Current plans, prices and limits are on the pricing page, and your own usage against them is in Settings → Billing. They are not repeated here on purpose — a copy in documentation is a copy that goes stale.
What counts as an event
Every pageview is an event, and so is every custom event you send with seentics.track(). That is the figure your monthly allowance is measured against.
- A single-page app route change counts as a pageview, because it is one.
- Session recordings are counted separately, as recordings — not as events.
- AI questions have their own monthly allowance, counted per question asked.
If events are climbing faster than traffic
seentics.track() call inside a component that re-renders is the usual cause. The Custom Events page shows counts per event name, which makes the culprit obvious.Reaching a limit
Collection does not stop the moment you cross a threshold, and you are never billed for overage without choosing to upgrade. Settings → Billing shows usage against each limit as the month runs, so there is warning before it matters.
Changing plan
- Upgrade from
Settings → Billing; it takes effect immediately. - Downgrades apply at the end of the current period.
- Cancelling stops future charges. Your data stays until its retention period expires — see Privacy & security for exporting it first.
Self-hosting
None of this applies if you run Seentics yourself. The platform is AGPL-3.0 and has no limits of its own — your infrastructure is the constraint. Billing exists only on the hosted service.
Refunds
See the refund policy.